e7bet Privacy Policy

Our Privacy Commitments

The six commitments below summarise how e7bet treats your personal data. The full legal detail follows in the numbered sections. In any conflict, the full section text governs.

1. Introduction

e7bet ("we", "us", "the Platform") is committed to protecting the privacy of all users who access e7bet.pro. This Privacy Policy explains the categories of personal information we collect, the purposes for which we process it, the parties with whom we may share it, the security measures we apply, and the rights available to you as a data subject. This Policy applies to all visitors, registered members, and anyone who interacts with e7bet through any channel.

By using e7bet, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your information as described herein. If you do not agree, please discontinue use of the Platform immediately.

2. Information We Collect

e7bet collects personal information in three ways: information you provide directly, information generated automatically by your use of the Platform, and information we receive from trusted third-party service providers. We collect only the minimum data necessary to deliver a safe, compliant, and high-quality service.

Information You Provide Directly

• Registration data: your mobile number (required), chosen username, date of birth, and password. Date of birth is collected solely for age verification (21+ requirement) and is stored in encrypted form.
• KYC documents: where identity verification is required, we may collect copies of government-issued identity documents such as a National Identity Card (NID), passport, or driver's licence, together with a recent photograph.
• Support communications: when you contact e7bet for help, we record the content of your enquiry and our responses for quality assurance and audit purposes.
• Promotional opt-ins: if you subscribe to e7bet promotions, bonus alerts, or newsletters, we record your marketing preferences alongside your contact details.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers. This data is used for fraud prevention, security monitoring, and platform optimisation.
• Usage data: pages visited, time spent on each page, features used, game sessions started and completed, bets placed, and in-platform navigation paths.
• Cookies and similar tracking technologies: session cookies, persistent cookies, and local storage tokens. See Section 7 (Cookies) for full details.

Information from Third Parties

• Payment processors: transaction references, payment status, and partial payment method identifiers (e.g. the last four digits of a bKash wallet number) are shared with us by bKash, Nagad, Rocket, Upay, and other approved payment partners solely for the purpose of confirming deposits and processing withdrawals.
• Identity verification partners: where we use a third-party KYC or age-verification service, that service may return a verified status flag to e7bet without transmitting the underlying document data to us.
• Game providers: licensed game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may share aggregated session and fairness data with e7bet for audit and dispute-resolution purposes. They do not share personally identifiable information beyond the session token we supply to them.

3. How We Use Your Information

e7bet processes personal data only for clearly defined, legitimate purposes. We do not process your data in a manner that is incompatible with the purpose for which it was originally collected. The primary purposes are listed below.

• Account creation and management: to register your account, verify your identity, maintain your profile, and process your login sessions.
• Financial transactions: to receive deposits via bKash, Nagad, Rocket and other approved methods; to verify payment authenticity; to process withdrawal requests; and to maintain accurate financial records as required by anti-money-laundering obligations.
• Platform delivery and improvement: to operate all games, sports betting markets, and features; to diagnose and fix technical faults; and to develop new features based on usage patterns and user feedback.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent, abusive, or illegal activity on the Platform, including bot detection, multi-account detection, and suspicious transaction monitoring.
• Responsible gaming compliance: to monitor gambling behaviour for signs of problem gambling and to apply deposit limits, cool-off periods, or self-exclusion as requested or as required under our responsible gaming commitments.
• Marketing and communications: to send you bonus offers, promotional notifications, and platform updates — but only where you have given explicit opt-in consent. You may withdraw this consent at any time by contacting [email protected].

4. Legal Basis for Processing

Each processing activity we undertake is grounded in at least one of the following legal bases. We document our legal basis assessment for each processing category internally as part of our data governance framework.

• Contractual necessity: processing required to perform the contract between you and e7bet — for example, operating your account, processing deposits, and paying out winnings.
• Legal obligation: processing required to comply with applicable law — for example, KYC identity checks, anti-money-laundering record-keeping, and age verification.
• Legitimate interests: processing carried out in pursuit of e7bet's legitimate business interests where those interests are not overridden by your privacy rights — for example, fraud detection, security monitoring, and platform analytics.
• Consent: where processing is based on your voluntary consent — for example, sending promotional marketing materials. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Information

e7bet does not sell, rent, or trade your personal data. We may share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Service providers: we share data with carefully selected third-party vendors who perform services on our behalf — including payment processors (bKash, Nagad, Rocket), KYC verification providers, cloud hosting partners, and customer support platforms. These vendors are contractually bound to use your data only for the specified service and to apply data protection standards at least equivalent to our own.
• Game providers: to deliver licensed casino and sports-betting content, we must share a session token and your account tier with licensed game studios. No additional personal data is transmitted beyond what is operationally required.
• Legal and regulatory authorities: we may disclose personal data to law enforcement, regulatory bodies, or courts where we are required to do so by law, court order, or other binding legal process. We will notify you of any such disclosure where we are legally permitted to do so.
• Business transfers: in the event of a merger, acquisition, or sale of substantially all of e7bet's assets, your personal data may be transferred to the successor entity. We will notify affected users via their registered mobile number before any such transfer takes effect.

6. Payment Data and Financial Information

e7bet processes payment transactions exclusively through approved local payment providers — principally bKash, Nagad, Rocket, and Upay. Full mobile wallet account numbers and PINs are never transmitted to or stored by e7bet servers. e7bet receives only a transaction reference, confirmation status, and a partially masked wallet identifier (e.g. the last four digits) from each payment provider. This design minimises the financial data held by e7bet and reduces the impact of any hypothetical security incident.

Financial transaction records — including deposit amounts, withdrawal amounts, and account balance history — are retained for a minimum of five years following account closure to satisfy anti-money-laundering record-keeping requirements. During this retention period the records are accessible only to authorised e7bet compliance and finance staff.

7. Cookies and Tracking Technologies

e7bet uses cookies and similar browser-based storage mechanisms to operate the Platform, maintain your session, remember your preferences, and gather anonymised analytics. Cookies are small text files stored on your device; they do not contain executable code and cannot access other files on your device. The categories of cookies we use are described below.

Cookie Categories

• Strictly necessary cookies: required for the Platform to function. They enable core capabilities such as user authentication, session management, fraud prevention checks, and security tokens. These cookies cannot be disabled without breaking core functionality.
• Functional cookies: store your preferences such as language, display settings, and responsible gaming limits you have set, so they persist across sessions without you needing to re-enter them each time.
• Analytics cookies: collect anonymised, aggregated data about how users navigate and interact with the Platform. This data helps e7bet identify areas for improvement, optimise page performance, and prioritise new feature development. No personally identifiable information is included in analytics reports.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair or prevent access to the Platform. Disabling functional or analytics cookies will not prevent access but may reduce your experience quality. For most mobile browsers in Bangladesh (Chrome for Android, Samsung Internet, Safari on iOS), you can manage cookie settings via the browser's Privacy or Site Settings menu.

8. Data Retention

e7bet retains your personal data for no longer than is necessary for the purpose for which it was collected, subject to any mandatory minimum retention periods imposed by applicable law. The retention periods we apply to the main categories of personal data are as follows: active account data is retained for the full duration of your account; KYC and identity documents are retained for five years following account closure; financial transaction records are retained for five years following the transaction date; support correspondence is retained for two years; and anonymised analytics data has no fixed deletion schedule.

When a retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Where technical constraints require a delay in deletion (for example, data held in backup systems), the data is protected from active use during the delay period.

9. Data Security

e7bet applies a layered security model to protect personal data against unauthorised access, loss, alteration, or disclosure. While no digital system can guarantee absolute security, we implement the following controls as a baseline minimum across all data processing environments.

• Encryption in transit: all data transmitted between your device and e7bet servers is protected by 256-bit SSL/TLS encryption. You can verify this by checking for the padlock icon and "https" prefix in your browser's address bar.
• Encryption at rest: sensitive data fields — including passwords, identity document references, and date-of-birth records — are stored using strong one-way hashing or symmetric encryption algorithms. Plaintext passwords are never stored.
• Access controls: access to production data systems is restricted to authorised personnel only, using role-based access control (RBAC) and multi-factor authentication. Access logs are retained and reviewed regularly.
• Incident response: e7bet maintains a documented data breach response plan. In the event of a confirmed breach affecting your personal data, we will notify you within a reasonable timeframe and provide guidance on protective steps you can take.

10. Your Rights Over Your Personal Data

As a user of e7bet, you have the following rights with respect to your personal data. To exercise any of these rights, contact [email protected] with your registered mobile number and a clear description of your request. We will respond within 30 days.

• Right of access: you may request a copy of the personal data e7bet holds about you, together with information about how it is used and with whom it is shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. You may also update certain data directly via your account settings.
• Right to erasure: you may request deletion of your personal data. This right is subject to exceptions where we are required to retain data by law (for example, financial records retained for anti-money-laundering compliance).
• Right to restrict processing: in certain circumstances — for example, where you contest the accuracy of data or object to its processing — you may request that we restrict processing while the matter is resolved.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

We will verify your identity before acting on any data rights request to ensure we do not disclose or modify data belonging to a different person. In most cases, providing your registered mobile number and answering a security question will be sufficient verification.

11. Children and Underage Users

e7bet is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 21. Our registration process includes mandatory date-of-birth collection and age verification steps specifically to prevent minors from creating accounts. If you believe a person under 21 has registered on e7bet, please contact [email protected] immediately so we can investigate and, where confirmed, close the account and delete the associated personal data.

12. Changes to This Privacy Policy

e7bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform capabilities. When we make a material change — one that meaningfully affects how we collect, use, or share your personal data — we will provide notice via your registered mobile number or by posting a prominent banner on the Platform for at least 14 days prior to the change taking effect.

The date at the top of this page indicates when the current version of the Privacy Policy was last updated. Continued use of e7bet after a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we are protecting your information.

13. Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the way e7bet handles your personal data, please reach our privacy and data protection team directly. We aim to acknowledge all privacy enquiries within 24 hours (Bangladesh Standard Time, UTC+6) and to resolve them within 30 days.

Email our privacy team: [email protected]